We understand that sometimes it may be necessary to return or exchange a purchased item. At Furnitup, we strive to make the return process as straightforward as possible.

1. Eligibility:
– To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
– Returns are accepted within 30 days of the purchase date.

2. Returns Process:
– To initiate a return, please contact us at 505-261-7338 or email us at [email protected]. Provide us with your name, order number, and the reason for your return.
– Once your return request is approved, we will provide you with a return authorization number and instructions on how to proceed.
– Please ensure that the item is securely packaged to prevent any damage during transit.

3. Refunds:
– Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
– If approved, a refund will be processed to your original method of payment within 7 business days.

4. Exchanges:
– If you would like to exchange your item, please follow the returns process outlined above. Once your return is processed, you can place a new order for the desired item.

5. Return Shipping:
– The cost of return shipping will be the responsibility of the customer, except in cases where the item received was damaged or defective.

Please note that certain items, such as mattresses, bedding, and personalized/customized products, may not be eligible for return due to hygiene or specific product-related reasons.

For any further questions or clarifications regarding our Returns Policy, please don’t hesitate to contact us. We appreciate your understanding and cooperation.

Thank you for shopping at Furnitup!